General Terms and Conditions

1. Scope

Consumers are any natural person who enters into a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity can be attributed. Entrepreneur is a natural or legal person or a legal partnership that, in the course of entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

The following applies to entrepreneurs: If the contractor uses conflicting or supplementary terms and conditions, its validity is hereby rejected; they only become part of the contract if we have expressly consented to it.

2. Contracting party, conclusion of contract

The purchase contract is concluded with pentamap GmbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can first of all submit our products to the shopping cart without any obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the ordering process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail.

3. Contract language, contract text storage

The languages ​​available for the contract are German and English.

We save the contract text and send you the order data and our terms and conditions in text form. The contract text can be found in our customer login.

4. Delivery

In addition to the stated product prices shipping costs may apply. You will find more detailed information on possible shipping costs in the offers.

You have the possibility to pick up at pentamap GmbH, Petersbachstrasse 28/6, 8042 Graz, Austria during the following business hours: Mon-Fri, 09:00 to 16:00.

We do not deliver to packing stations.

5. Payment

The following payment methods are available in our shop:

PayPal, PayPal Express
During the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter. You’ll get more information during the ordering process.

Credit Card
When placing your order, you provide your credit card information. After your legitimacy as a legitimate cardholder, the payment transaction will automatically be completed and your card will be charged.

Other payment methods
Depending on your country, PayPal offers additional payment methods that you can find here.

6. Withdrawal

You are entitled to the statutory right of revocation, as described in the revocation instruction.

7. Retention of Title

The goods remain our property until full payment.
For entrepreneurs, the following applies in addition: We reserve the ownership of the goods until full settlement of all claims arising from an ongoing business relationship. You may resell the reserved goods in ordinary business; All claims arising from this resale shall be assigned to us in advance, irrespective of any combination or mixing of the reserved goods with a new item, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims yourself, as long as you do not meet your payment obligations.

8. Transport damage

For consumers applies: If goods are delivered with obvious transport damage, so please complain such errors please as soon as possible at the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or marine insurance.

For entrepreneurs, the risk of accidental loss and accidental deterioration will be transferred to you as soon as we have the matter Carrier to whom the carrier or the person or institution otherwise intended to carry out the shipment. For merchants, the duty to inspect and to reprimand is regulated in §377 HGB. If you refrain from doing so, the goods are deemed to have been approved unless they are defects that were not identifiable during the inspection. This does not apply if we have fraudulently concealed a defect.

9. Warranty and Guarantee

The statutory right of defect applies. Information on additional warranties that may apply and their exact conditions can be found in the product and on special information pages in the online shop.

10. Dispute Resolution

The European Commission provides an online dispute resolution (OS) platform that you here find. We are ready to participate in an out-of-court conciliation procedure before a consumer arbitration board.

11. Final provisions

If you are an entrepreneur, then German law applies excluding the UN sales law.


Terms & Conditions created with the Trusted Shops legal texts in cooperation with Wilde Beuger Solmecke Lawyers.

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