Right of withdrawal

Consumers have a fourteen-day right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us (pentamap GmbH, Petersbachstrasse 28/6, 8042 Graz, Austria, office@pentamap.com, telephone: +43 664 1277448) by means of a clear statement (eg one by post sent letter, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of widthdrawal – goods

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Withdrawal of digital content

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date of the contract.

In order to exercise your right of withdrawal, you must contact us (pentamap GmbH, Petersbachstrasse 28/6, 8042 Graz, Austria, office@pentamap.com, telephone: +43 664 1277448) by means of a clear statement (eg one by post sent letter, fax or e-mail) about your decision to withdraw from this contract.

You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal – digital content

If you withdraw from this agreement, we will send you all payments we have received from you, including delivery charges (excluding any additional costs arising therefrom that you have chosen a different type of delivery than the cheapest standard delivery we have offered), immediately and no later than fourteen days from the date on which the notification of your cancellation of this contract is received. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

Cancellation Policy created with the Trusted Shops legal copywriter in cooperation with Wilde Beuger Solmecke Lawyers.